Caring for the carers: How Servelec is responding to the challenges of COVID-19

Last updated: 10 April 2020

Our message to our public service customers, is that Servelec is here to help.

During the conversations we’ve had with you in the last week we’ve heard two things loud and clear; you need us to be flexible, and you need us to keep the lights on. We’re doing just that.

We’re standing behind our software, and the services you rely on us to deliver so that during these unprecedented times you can continue to meet the challenges that lie ahead. You can read more about our approach in a recent LinkedIn post from our CEO, Ian Crichton.

What Servelec is doing to ensure we’re in the best possible position to support you

As the situation has developed, we’ve taken all the relevant precautions in line with the Government’s guidance. We’re continuing to follow social distancing rules and we’ve increased our working from home capability. We’ve stopped all unnecessary travel and are encouraging our people to use video conferencing technology to communicate with you. Also, in light of recent changes to schools and early years childcare, we’re supporting our people to work flexibly. As a result, our UK-based developers and supporting teams are well equipped to maintain our services, with minimal disruption. We’re prioritising development that makes the most difference, reviewing our software and rapidly deploying changes where possible. We’ll continue to work individually with our customers around some of the specifics of how we do this so that we maintain our stringent clinical and safeguarding standards.

In line with our established business continuity plans, which are accredited to ISO22301, we’re confident we can maintain the necessary coverage and relevant infrastructure and processes in place to ensure a robust continuity of service across all our products, while delivering new features that will help the national situation.

As we firm up the detail around new and upgraded features that we can offer through our core products, we’ll communicate these with you. You can sign up to receive our notifications using the below form to hear more about these as they develop.

Our Quality, Risk and Compliance team continues to issue up-to-date information to all our people and we’re vigilantly monitoring staff who may be showing symptoms, or who may have come into contact with someone who has the virus.

Our Executive Team is monitoring associated risks daily and making appropriate decisions to provide the necessary duty of care to our people whilst continuing to deliver a consistent service.

If you have any questions, please contact Danielle Ellis, Head of Quality, Compliance and Risk by emailing danielle.ellis@servelec.co.uk

How we're helping our healthcare customers respond to COVID-19

We've reconfigured a number of our solutions and developed new ones to help you work more efficiently as you respond to COVID-19.

> Healthcare solutions

How we're helping our local government customers respond to COVID-19

We've reconfigured a number of our solutions and developed new ones to help you work more efficiently as you respond to COVID-19

> Local government solutions

The situation around COVID-19 is constantly changing
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