Caring for the carers through COVID-19: How Servelec is responding to the challenges of COVID-19
Last updated: 15 December 2021
Our message to our public service customers is the same as it was at the start of the pandemic, Servelec is here to help.
During the conversations we’ve had with you about your experience of the first wave and now navigating the hard winter months we continue to hear two things loud and clear; you need us to be flexible, and you need us to keep the lights on. We’re doing just that.
We continue to stand behind our software, and the services you rely on us to deliver so that during the difficult months to come you can continue to meet the needs of the population.
What Servelec is doing to ensure we’re in the best possible position to support you
Since March last year, we’ve taken all the relevant precautions in line with the Government’s guidance. Our teams, with the exception of a handful of people, are working fully productively from home. We’ve stopped all unnecessary travel, which means we’ll continue to communicate with our customers and partners using the technology at our disposal. Our UK-based developers and supporting teams are fully equipped to work remotely, just as if they were in the office. We’re prioritising development that makes the most difference, regularly reviewing our software and rapidly deploying changes where possible. We’ll continue to work individually with our customers around some of the specifics of how we do this so that we maintain our stringent clinical and safeguarding standards.
In line with our established business continuity plans, which are accredited to ISO22301, we’re confident despite whatever challenges are yet to come we can maintain a robust continuity of service across all our products, while delivering new features that will help our customers save lives and deal with the inevitable pent up demand for public services.
Our Quality, Risk and Compliance team continues to issue up-to-date information to all our people and we’re vigilantly monitoring the health and wellbeing of our colleagues. We’re monitoring associated risks weekly and making appropriate decisions to provide the necessary duty of care to our people whilst continuing to deliver a consistent service.
If you have any questions, please contact Danielle Ellis, Head of Quality, Compliance and Risk by emailing firstname.lastname@example.org
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