Synergy | Family Information Services

Synergy’s flexible Family Information Service (FIS) solution enables local authorities to manage childcare information and service directories, ensuring the right data is available to the right people at the right time. Secure and comprehensive, the system can be configured to suit your needs.


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Significantly reduce admin & improve support for families

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Streamlined management of early years childcare services

Providing services for early years education and care can become very admin-heavy, with lots of time and money wasted on inefficient processes. The Synergy Family Information Services (FIS) solution will help you increase efficiencies while also giving better support to parents and carers.

Our comprehensive Synergy FIS solution has been developed and refined over many years. Not only is it very secure, it also very flexible. You can configure it to suit your authority’s needs, so the right data is available to the right people at the right time.

Straightforward online systems

The FIS solution provides local authorities with:

  • A secure, streamlined way to manage nursery education funding online
  • An online, easy-to-use directory for early years’ childcare information management and services

Modules within Synergy's Family Information Services Solution

Family Information Service Management

Servelec offers a range of online modules, including a web portal for Providers of Early Education, Child Care and Family Services, all under the banner of Family Information Service Online (FISO). This software has been developed and refined over ten years to provide Local Authorities with a powerful suite of products to support this essential service.

Provider Portal

Servelec’s FISO Provider Portal allows Early Education Settings to access a secure web site and submit details of their termly estimates (*where applicable) and actual headcounts directly into the Synergy FIS database at the Local Authority. The process alone can save countless hours of manual entry and removes the possibility of typing errors on behalf of the administrative staff. A data checking and approval mechanism replaces the data entry exercise to ensure the highest possible quality of records.

Online Directory Enquiry

Our multi-purpose online directory enquiry allows you to access important data such as contact details and information on registrations, inspections and affiliations. This spans across service providers, staff and contacts and general enquiries. This module allows categorisation by type, method, source or requirement, to improve efficiencies and show the right contacts to the right people, at the right time.

Page Manager

Our Family Information Service Page Manager is designed to help FIS teams manage and customise their online Family Information Service directory (FISO Public Enquiry) quickly and efficiently. FIS Teams can take ownership of updating and amending their own public enquiry web pages without needing the corporate web team to make all the changes, which often leads to delays in new information going live. This allows FIS teams to concentrate on the content without having to worry about conforming to web policies.

More about Page Manager

Key benefits of Synergy's Family Information Services solution

For local authorities

  • Save time and money
  • Improve the quality of your data
  • Guard against fraudulent claims
  • Reduce the volume of call centre contact
  • Improve communication with providers and parents
  • Support your digital by default strategy
  • Keep directories up to date easily
  • Integrate seamlessly with legacy systems

For providers

  • Simpler to submit headcount information
  • Speeds up payment processing
  • Easier to maintain contact details and staff information

For parents & carers

  • All local childcare and service providers in one place
  • Easier to find the most suitable providers and services
  • Improved care and support

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