Synergy | Pupil Support Services

Supporting pupils on their education journey.

Developed with many leading Local Authorities, we enable you to manage services more effectively, ensuring children receive the best possible support.

> Find out more


The education department within a Local Authority has an increased responsibility due to the fact that it holds the majority of information about children and young people. However this information is not always shared effectively, this is because few authorities have a joined up case support system to fulfill their own internal responsibility, and one that enables them to act as the hub for sharing information with outside agencies.

Pupil Support Services provides a common case management tool for a number of services such as education welfare, attendance, young parent support, behavioural support, sensory impairment and employment, with links to health and social care.

Read our brochure to find out more about how Synergy Pupil Support Services can help your Local Authority.

87% of local authorities who use Servelec's Synergy suite are rated Good or Outstanding by Ofsted.

Download Brochure (189 KB)

Teams our Pupil Support Services module supports

Education Welfare Service (EWS)

The EWS Referrals module is designed to record details of an initial assessment of a child or young person across three areas (School Based, Family Based, Self Based) using user-defined criteria.

Educated Other Than at School (EOTAS)

The EOTAS module has been designed to record basic details of cases where Children or Young People are, educated outside traditional Mainstream establishments.

Ethnic Minority Traveller Achievement Service (EMTAS)

The EMTAS module is designed to record a wide range of information including Traveller Details, EAL (English as an Additional Language) and Asylum Seeker data.

Personal Education Plans (PEP)

The PEP module is designed to help track the development of a child or young person’s Personal Education Plans. The module may be used to record the details of the regular review meetings held to discuss the contents of a child or young person’s PEP, including automatic generation of subsequent meeting records based on previous attendee lists.

Sensory Support

The Sensory Support module is designed to allow users to record detailed information pertaining to the support, assessment and equipment needs of hearing and/or visually impaired children or young people.

Other teams we cater for include: Exclusions; Young Employment; Young Carer; Gifted & Talented; Child in Public Care; Truancy Sweeps; Missing Children; Legal Intervention; Child Causing Concern; Session Attendance; Physical/ Medical; Substance Abuse; Teenage Parent.

Key Benefits

  • A single data source for consistent and accurate data
  • Allows sharing of information with multiple agencies identifies key, responsible individuals
  • Improves communication and delivery with the essential ability to raise alerts when attention is required
  • Provides a complete view of each case

Key Features

Document History

The Document History feature can be used to attach existing electronic files to a child or young person’s record.


The Events feature allows users to record more detailed case notes.


The Provisions module is used to record details of the hours and types of support provided to a Child or Young Person.


The referrals module allows services to keep a record of a child or young person referred to them by an individual or agency, on a specified date, for a specified reason.


The system also has a built in workflow engine, this is designed to aid in the automation of standard procedures and linked tasks. Includes completion periods, Mail Merge functionality, question steps and alert periods. A Driver Screen may be used by each member of Staff to view outstanding areas of work that have yet to be completed.

See Synergy in action
Speak to our team today