Mosaic Training

We understand the challenges you face, but getting the most out of your Mosaic system should not be one of them. This is why we have developed a suite of professional training courses based on effective ways of working, drawn from social care teams and curated by Servelec to help you do what you do best, care for others.

> Download Mosaic Training Prospectus

Our curricula

Our training courses are grouped into four curriculums, to make it easier for you to choose the training pathways that are best for you and your teams.

Familiarisation Advanced
Develop your competence with Mosaic Collaborate and discover advanced functionality
Mosaic Overview
System Administration
Workflow Configuration and Template Manager
Adults Social Care Finance Overview
Children’s Social Care Finance Overview
Combined Adults & Children’s Social Care Finance Overview
Reports Overview
Advanced Forms Training
Advanced Finance:
– Advanced Purchasing
– Advanced Payments
– Advanced Billing
Additional Support  Bitesize Learning
Build your confidence, with tailored support Explore the art of the possible and enhance the way you work

Managing in Mosaic
User Acceptance Testing Training
Train the Trainer
Go Live Guidance
Mosaic Portal Overview

New Mosaic Release Demonstration
Customer-Led Configuration Introduction/Refresher
Signs of Safety Forms and Workflow
Business Intelligence Platform Taster Session
Mosaic Portal Taster Session

Get in touch to book your training course today

Our approach

Currently our courses are delivered through onsite local training. In 2020 we will be offering a more agile approach to training via a range of inhouse courses delivered at our offices and a suite of virtual learning courses using leading online collaboration tools.

Onsite Local Training

With onsite local training a dedicated Servelec Consultant will deliver the course or courses, in a location and venue of your choice.

Inhouse Servelec Training

In 2020 we will be launching our inhouse candidate rate training. This will be available on a select number of courses throughout the year with dates communicated regularly. Inhouse training courses will be delivered in our dedicated training rooms at our offices.

Virtual Learning

Our virtual training courses are coming soon to a screen near you. Utilising the latest collaboration tools these sessions will be open to a larger number of candidates and target specific Mosaic functionality as well as other products and services, including new releases.
These interactive demonstrations will form our Bitesize Learning curriculum. These micro courses are designed to last for between 1-2 hours and deliver focused knowledge sharing and demonstrations of functionality.

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Demo: How to use Workflow Rules in Mosaic

Workflow rules allow to you to customise how workflows operate within Mosaic, allowing you to tailor configuration to support your local processes. By adding workflow rules, you can ensure that mandatory actions aren't missed, avoid duplication of workloads and reduce the chance of errors being made. 

We offer a Workflow Configuration and Template Manager module which goes into workflow rules in more detail. Get in touch today to find out more.

Our trainers

Our courses are delivered by our dedicated social care trainers who are as passionate about social care as they are learning and development.  In addition to the full time Training Team we also have several subject matter experts who support some of our advanced curriculums.

Meet the team

Laura Marjai
Training Manager

Laura is a certified learning and development professional and holds an associate membership with the Chartered Institute of Personnel and Development.  Laura will work with you to plan the training required for your end users pre, during and post implementation.

LinkedIn profile

Jonathan Craig
Project Manager and Trainer

Jonathan has a computer science degree and has worked for Servelec for the past three years in our Forms Team. Jonathan is a passionate trainer who devotes his time and knowledge to ensuring that candidates achieve their personal objectives. 

LinkedIn profile

"The training session was very valuable and well organised: good exercises, good speed, well communicated. The trainer was very knowledgeable and engaging. It was definitely very worthwhile. As well as expanding knowledge, it has filled in some gaps and given us all a common shared knowledge base to work even better together."

Warwickshire County Council

Your Continuous Professional Development

We know that continuous professional development (CPD) is important to you and here at Servelec we share this sentiment.

Continuing to learn and develop throughout your career allows you to keep your skills and knowledge up-to-date and ensures you are practicing safely and effectively.

Servelec wants to enhance its contribution towards this standard by offering certification of knowledge transfer for our training courses from November 2019.

These certificates will make it easier than ever to evidence any investment made into professional training with Servelec and relate it to how candidates have put this learning into practice.


To deliver eLearning, Servelec has partnered with MeLearning, a leading digital learning company. Training is delivered through MeLearning’s cutting-edge training solution, LearnStream.

LearnStream is a blend of different training interventions which complement each other, ensuring each learner reaches system competency in the shortest time possible. An important part of this solution is delivering learning which encourages people to retain the maximum amount of information. Through LearnStream, Servelec and MeLearning can provide effective, efficient and time-saving training to your teams.

Helping you deliver better care.

We have made it as easy as possible for you to choose the right training at the right time for you and your colleagues. We want to help you make the way you work, work better.

Download Mosaic Training Prospectus (3 MB)

"Servelec isn’t just training us on software but is showing us how this product enforces us as a local authority to work correctly and efficiently."

Doncaster Council

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Book your training course today