Rio | Virtual Assistant

Using Artificial Intelligence to transform patient services, automate conversations and improve patient care, together with our partners EBO, we can help you improve patient engagement and reduce costs by up to 80%.

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Appointments

Rio Virtual Assistant automates human conversation, interacting with patients to discover their needs and cancel or request to reschedule appointments, enabling immediate support to self-manage appointment bookings even out of hours.

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Assessments

Individuals can use Rio Virtual Assistant to feel out pre-appointment and assessment forms before they arrive at the service, meaning appointment time is spent providing care. This reduces admin time and improves the patient experience.

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Appointments

Rio Virtual Assistant Appointment ManagementRio Virtual Assistant helps trusts to offer human conversation automation at scale, without the cost of growing appointment administration departments. The solution interacts with patients to discover their needs, offer automatic responses and escalate to the support team where necessary, enabling immediate support for patients to self-manage appointment bookings. Rio Virtual Assistant emulates human conversations to provide a two-way conversation with your patients.

It streamlines manual processes and enables patients to view, cancel or request amends to their appointments at their convenience. By allowing patients speedy and out of hours access to appointment cancellations, this reduces avoidable missed appointments (Did Not Attend DNAs) and associated wasted appointment costs.

Key Features

  • Two-way communication between the patient and the hospital appointments administration function
  • Directly linked into the Rio appointment module providing a real-time and always up-to-date view of appointment availability to increase scheduling efficiency
  • Communicate with patients in a way that suits them by using common digital platforms such as social media channels and webchats
  • Reduces administration costs, postage and paper by reducing the need for letters to be sent
  • Rio Virtual Assistant is configured per team rather than across the whole organisation, giving increased flexibility and tailoring

Rio Virtual Assistant can automate 70% of the appointment management process.

Read our brochure to find out more about how Rio Virtual Assistant can help your trust.

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Key Benefits

For the trust

  • Supports the move towards digital strategy goals and suitable for all care settings
  • Shared appointment services to increase efficiencies across the trust
  • End to end appointment handling integrated with Rio patient records
  • Electronic appointment confirmations, cancellations and reminders reduces administration costs and helps to reduce DNAs
  • Efficiently manage waiting lists by optimising available appointments
  • Opportunity to deal with more enquiries without increasing headcount
  • Possible to gather feedback from the patient easily and electronically
  • Gives a full audit of all activity and enables reporting
  • Meets GDPR requirements

For patients

  • Contact the trust at a time to suit the patient
  • Intuitive and simple easy to use interface that is suitable for most mobile devices
  • Easy access to frequently asked questions and get answers quickly
  • Reduction in call waiting time with immediate connection to the Virtual Assistant
  • Appointment reminder via patient’s preferred channel
  • Change and cancel appointments easily and quickly, making it a much more positive experience
  • Electronic appointment letter to confirm their appointment choice immediately reduces time spent waiting for letters

Assessments

Rio Virtual Assistant Assessment ManagementHealthcare organisations use a large amount of manual effort to assess patient requirements, creating long lead times from the referral review to care being provided. Rio Virtual Assistant automates this manual process through a series of interactions with patients and staff in a conversational format.

Within Assessments Management, Rio Virtual Assistant will manage the entire end-to- end process from the patient referral handling, through to accessing services, without manual intervention. This reduces operational overhead while improving the patient experience and overall quality of care.

Key Features

  • Manages the end-to-end assessment process digitally by emulating a conversation between the service and the individual
  • Integrates with Rio Electronic Patient Record (EPR) system, eliminating the need to re-key information
  • FAQs and translation to support individuals when filling out assessments
  • Communicate with patients in a way that suits them by using common digital platforms such as social media channels and webchats
  • Reduces administration costs, postage and paper by reducing the need for letters to be sent
  • Rio Virtual Assistant is configured per team rather than across the whole organisation, giving increased flexibility and tailoring

Key Benefits

  • Reduces time from referral request to assessment completion, meaning the patient can access care quicker, reducing RTT times and improving the individual’s experience
  • Allows for information collection before appointments to avoid manually chasing patients or them filling forms in during their appointment time
  • All information automatically updated in Rio provides a single repository of information, allowing for easy tracking of assessment results and better quality of information, meaning clinicians can provide more appropriate care
  • Fully digital process, eliminating the need for paper forms and improving data quality
  • Gives staff and authorised services access to the information so they can support in the referral and assessment completion
  • Natural conversation, which shows empathy, helps guide individuals through the process and Frequently Asked Questions for assessments are included
  • Completion and content of data against Trust rules and guidelines ensures quality of data
  • Empowers patients to fill in their own information, giving them control over their care

Find out more about how Rio Virtual Assistant can help your trust
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