The Care Act places substantial responsibility on local authorities to ensure a vibrant and responsive marketplace that focuses on meeting people’s needs. This ensures wellbeing and the delivery of quality, innovative services – as well as value for money.
Council teams are hindered by needing to contact providers to identify availability. The current way of working is costly and results in delayed transfer of care, which has wider implications for the NHS and results in poorer health and social care outcomes or the need for emergency care whilst a new care package is setup.
Using Mosaic Dynamic Purchasing local authorities then able to submit this to multiple providers simultaneously who are invited to respond with a proposal and indicative costs within a defined timescale. All interested providers can then review the request and provide a quotation. This encourages more tailored and competitively priced responses from providers as they compete to fulfil the request. It can also help to cut down on the often laborious and time-consuming process for setting up new tailored care packages where local authorities rely on teams of people contacting providers to evaluate who has availability.
For local authorities
- Enables users to send ‘service requests’ simultaneously to self-selected providers, saving time chasing placements and resource across the process
- Drives competition between providers on quality of outcomes and wellbeing-focused services, as well as innovation and price
- Algorithms can automatically rank responses based on agreed criteria
- By eliminating the time-consuming manual processes, resources can be reallocated
- The process is much quicker and easier, reducing bed blocking or emergency care whilst a new care package is set up
- Removes the risk of using non-secure email to transmit sensitive client information
- Integration with Mosaic enables frameworks to be set up, which could trigger pre-populated support packages ready to be distributed to appropriate providers, further streamlining the process
- The care package can be put in place more quickly
- Ideal for bespoke and complex packages as the user can provide a good level of detail about the needs of the person needing the care and support and can easily limit responses to those providers who can provide the right care
- Providers can receive requests for care services and respond in a very efficient way, reducing administration tasks and ensuring they only receive relevant requests that they can accommodate or service
- Information exchanged between the local authority and providers is kept in the same place for ease of management
- Simplifies processes and administrative tasks
- All providers are fairly approached to offer services