Servelec sets the interoperability standard with four national programme accreditations and NRL go live in Somerset

Leading provider of digital care software, Servelec, announces its cloud-based Conexes platform has been accredited for four major national programmes run by NHS Digital in under nine months. It comes as Somerset NHS Foundation Trust is the first to go live with one of the programmes, the National Record Locator (NRL) for Mental Health Crisis Plans (MHCP). As part of a working group run by NHS Digital, Servelec has also been actively contributing to the development of these programmes which will shape the market and set the interoperability standard for other suppliers moving forward. 

Conexes is Servelec’s cloud-based interoperability platform that enables a safe, secure environment to share data between various systems and mobile apps to deliver an integrated approach to patient care. The platform has been accredited for the NHS Digital GP Connect programme which allows GP practices and authorised clinical staff to view GP practice clinical information and data between IT systems, quickly and efficiently; the National Event Management Service (NEMS) working with the Digital Child Health Programme to allow event messages to be published and distributed from one system to another; the National Record Locator (NRL) which enables authorised users to find specific patient records that are held on different healthcare systems – for example, a person’s mental health crisis planand Assessment, Discharge and Withdrawal (ADW) which facilitates the smooth transfer of a person from healthcare into social care. 

In Somerset, the NRL MHCP went live in April following successful testing with NHS Digital. Powered by Conexes, it allows ambulance services to access mental health crisis plans in the trust’s Rio electronic patient record (EPR) system for patients in distress. This helps them to better assess the situation so they can decide on the most appropriate care setting to transport patients to, which is likely to result in a reduction of inappropriate A&E admissions. As a centralised cloud platform, Conexes allows for the quick development and delivery of integrations with Servelec’s software such as the Rio EPR and Mosaic case management systems as well as the software of other providers without the disruption of major upgrades. This efficient solution enables customers to focus on what is most important – helping people get the support they need through better digital care.  

Servelec went through a rigorous process to prove its competency, including reviews for clinical safety, providing evidence around the design and architecture of products, proof of resilience, penetration testing, operation checks, auditing and quality reviews and security checks to ensure it conformed with all applicable NHS standards. Conexes supports the latest Fast Healthcare Interoperability Resources (FHIR) standards – in line with NHS recommendations that services are FHIR compatible. 

James Marriott at Somerset NHS Foundation Trust, said: The ability to provide timely and accurate information at the point of care is vital, particularly in mental health where access to a joined-up view of the patient truly enables better clinical decision making, better experience for patients and, most importantly, better outcomes. To achieve this, information needs to flow with the patient, between different organisations, often using different systemsPartnering with companies like Servelec who are driving innovation in this space will help turn our vision to drive interoperability across the health and care system into reality. Were proud to be the first to launch the NRL MHCP and know it will make a real difference to patients in Somerset.” 

Steve Wightman, Healthcare Managing Director at Servelec comments: “We’re very proud to have worked hand-in-hand with NHSD on these programmes, through which patients stand to benefit from better care across settings and improved coordination between the staff caring for them as a direct resultTo be accredited for four programmes in nine months when one typically takes twelve months for a supplier to achieve shows just how high interoperability is on our agenda and the skill and passion of our people to deliver technology that improves people’s lives. We’re now working on the extended phases and look forward to building on our work with NHSD to set the standard – in line with our ambition to be the most interoperable vendor on the market. It’s clear to see how these programmes have the ability to create better outcomes for people, perhaps even save lives in some cases - and we couldn’t be prouder to be leading the field in digital care.”