What is patient journey mapping?

Ensuring the patient journey is smooth and efficient is paramount in many hospitals and healthcare establishments. Patient journey mapping enables emergency departments and wards to reconfigure the patient journey from the patient’s perspective, allowing hospitals to identify any problems and improve quality of care and release resources.

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How can patient journey mapping improve the overall patient journey?

Patient journey mapping allows hospitals and emergency departments see and understand the patient’s experience while they’re in the care of health professionals. It separates the management of their condition and/or treatment into individual steps that staff can follow. These events begin as soon as a patient attends the Emergency department or comes in for an elective waiting list treatment and ends once they are discharged from the ward – this is the patient journey.

Improving the patient journey involves coordinating many different practices and disciplines within the hospital. From audiologists and radiographers to paediatricians and surgeons, each could be part of the overall journey of a patient when they are admitted – by mapping the patient journey effectively, hospitals can maximise clinical efficacy and efficiency by eliminating any unnecessary or ineffective care.

By using the data provided from patient journey mapping technology, hospitals and healthcare establishments can improve the quality and efficiency of the overall management, and switch the focus of care towards the factors deemed most important by the patient.

When to use patient mapping

No one healthcare professional can know every single process of all the people involved in a patients journey and overall care. With patient journey mapping you can give staff a much broader perspective of what’s happening, rather than what they assume is happening throughout the patients time in hospital.

When reviewing patient mapping in your Emergency department or wards, it’s important to map the journey in depth and utilise the insight gained to test out any changes you would like to implement. Ensure your changes are based on these facts, rather than preferences or assumptions.

Get the full story and learn how St Vincent's Hospital, Dublin are delivering a smoother transition for patients through real time information of bed availability in our case study

Flow has replaced the paper trail and brought the patient and clinician closer together to deliver improved Digital Care by displaying live bed statuses for all patients and wards via an interactive whiteboard.

Download full case study (510 KB)

How to use patient mapping

Patient journey mapping can positively overhaul the patients experience when in the care of your healthcare professionals. The mapping process is a powerful tool when undertaken by the staff who work in the processes day-to-day as they have the knowledge of how the journey already works. By reviewing the existing patient journey, hospitals and A&E departments can expose any problems and issues and spark new, innovative ideas of how to solve these.

How can Servelec’s Flow solution improve the overall patient journey?

Our innovative Flow solution can be integrated with any current PAS or EPR system that supports appropriate interfacing technology. This technology ensures that staff have the appropriate information to help deliver the right care, to the right patient, at the right time.

By using Flow, you can improve the overall patient journey by enabling healthcare professionals to admit, transfer, treat and discharge patients in real time. The system also allows all disciplines involved in caring for the patient and the ability to access this information via a touchscreen digital whiteboard. The whiteboard houses the Flow software which is central to its success and editable individual patient cards show an array of information such as their status, estimated discharge date, known issues, current location, referral to Allied Health Professionals, feeding and dietary requirements, consultant and specialty and more.

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