Live Services Team Leader
We are looking for a Live Services Team Leader to join our busy office.
Job reference: HC.LSTL.21122018-1
Salary: £40,000 - £45,000
Who are we?
Servelec are passionate about improving lives. Like many of our customers, we want to feel that our work makes a positive difference. We are one of the UK’s leading Healthcare, Social Care and Education IT suppliers, providing meaningful solutions that are a critical part of delivering real and lasting change within the NHS and Local Government.
What will you be doing?
Leading a team of software engineers responsible for the resolution of software problems and the maintenance of enterprise scale Healthcare software products. This role combines technical team leadership with first line supervisory responsibility and software development.
Taking full ownership for developing software problem fixes and development work streams across a range of clinical applications; you will be working closely with internal stakeholders and managing expectations with the Support Team and Delivery teams while working closely with the core Development team and Test teams.
You will ensure a customer focused approach with internal stakeholders and work with the team and key stakeholders to review process removing inefficiencies and optimising process.
Ensuring appropriate data is recorded and reported on to provide periodic reporting including a set of performance metrics, risk logs and issue logs.
Providing line management duties and Leading regular appraisals and performance reviews.
What we will be trusting you to do;
Leading the implementation of software resolutions to technical problems recorded by the support team
Liaising closely with the support team to ensure agreed SLA’s and resolution times are met
Ensuring effective communication between the Live Service and Support team
Leading the functional design phase of new software implementations; Liaising with Internal stakeholders, and senior members of the development team. Interpreting requirements and documenting technical designs in line with company processes
Ensuring effective triage of service problems and dissemination within the team
Using provided tools to define, document and disseminate problems and work packets
Planning and schedule of software problems and aligning to software releases, and managing urgent hotfixes alongside scheduled work.
Deliver, track and report on defined Key Performance Indicators.
Ensure solutions are developed using the approved development processes are followed and adhered to
Working with the support, development and architecture teams where necessary to design effective solutions to problems
Contribute towards change board meetings as required
Effective technical resolution of Service problems
Quality assurance of team output using appropriate mechanisms such as code reviews and coding standards
What will help you succeed in this role;
Experience of leading a team of software engineers
Ability to mentor and motivate a team to succeed
Working with enterprise scale software products in a fast paced environment
Quantifiable evidence of process improvements
Experience of managing product software releases advantageous
Evidence of ability to manage, plan and track escalations and exceptions to core work streams
Evidence of effective planning of a team wide workload utilising a methodology for prioritisation and scheduling
Evidence of excellent communication skills with stakeholders in both written and verbal communication
Web Toolkits such as ASP.Net (MVC / Web Forms), Angular
Mark-up Languages such as HTML, XML, XSLT.
Database skills in SQL Server
Version Control Tools such as SVN, GIT, Hg.
The use of continuous integration tools to ensure quality of release artefacts
Effective use of design patterns and best practice guidance
Planning and management skills
Mentoring & skills transfer
Ability to record and track risks and issues
Be able to identify and elaborate on opportunities for process improvements.
Positive constructive attitude to achieving role specific, and wider company objectives
Customer focused approach
Excellent verbal communication skills on a one to one, and in a group setting with stakeholders at all levels
Excellent written skills and ability to effectively communicate technical concepts to all audiences
Flexible and responsible work ethic in order to achieve objectives
Ability to take ownership.
Comfortable working in a fast paced team environment
Proactive attitude to managing risks and escalations
Positive and practical attitude towards change is essential
Higher level degree or equivalent in IT related topic
ITIL or similar certification advantageous
If this sounds like you then apply today!
What will you get in return?
A great office to work in, great people to work with as well as a competitive salary, company bonus scheme, 25 days holiday + bank holidays, an attractive pension, life cover, employee referral bonuses, professional fees and more.
At Servelec, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Servelec is proud to be an equal opportunity employer regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.