Understanding how social workers use a case management system is critical in delivering a solution that benefits both case workers and individuals. Mosaic is a single platform solution, offering one system, one platform and one record approach, which supports case work across Children’s, Adults and Finance.
Servelec’s team comprises a number of strategy leads across Adult’s, Children’s and Finance who focus on understanding current practice in order to develop a comprehensive specification around how a local authority uses its current case management system. The team is also strengthened by a number of account managers and implementation specialists, from Northgate Public Services and Liquidlogic, who focus on system and business integration to ensure a seamless transition towards the implementation of Mosaic.
All of the social care specialists have joined Servelec from local authorities and other providers meaning they have the comprehension of the key challenges facing social work teams on the front line and also understand the complexities of other systems should local authorities select to transition to Servelec’s Mosaic case management system.
Saving time, improving care
Sinead Keeney, a former Adults social worker with Warrington Borough Council joins the team as Adults and Finance Strategy Consultant. “Changes in legislation and common law have also increased pressures on social work teams, including an increase in adults’ cases needing to go the Court of Protection. What councils need to overcome this is a case management system, such as Mosaic, which is simple to use and efficient, supporting practice rather than making things more difficult and time consuming. Reviewing the Mosaic Standard Practice Configuration to ensure that it complies with legal frameworks also reduces pressures on customers.”
The right team in place; a safe pair of hands
Servelec has the team in place to support councils wishing to make the transition from legacy systems a seamless experience, having completed five implementations in as many months so far this year.
David Allan, Implementation Consultant who also joins from Northgate Public Services added; “Budget cuts are undoubtedly impacting many local authorities. This leads many to seek more efficient systems that provide efficient recording processes enabling workers to fully update and appreciate case information, thereby ensuring maximum client facing opportunities. By working with our customers to understand the ways they currently work, we make sure data migration to Mosaic supports the needs of the authority and their clients.”
Alan Stubbs, Chief Executive Officer of Servelec summarises; “Having recently strengthened the social care team of Servelec, we are confident we have more of the right people who can help local authorities to transition to our secure, Mosaic solution from whichever legacy system currently in use.”
Mosaic is one of a few modern, compliant systems in the market place, which contains workflows meeting Sottish legislation, including Criminal Justice requirements, and has a growing customer base in Scotland.
If local authorities would like to speak with a member of the Servelec social care team, or arrange a demonstration of the Mosaic system, please contact firstname.lastname@example.org