Hampshire County Council selects Servelec’s Mosaic and Conexes to join up social care case management

Servelec, a leading provider of digital care software, has announced that Hampshire County Council has selected its Mosaic case management software, for children’s social care. In addition, the Council will use Servelec’s Conexes, a cloud-based interoperability platform, to enable Mosaic to interface with other systems.

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Hampshire County Council wanted a children’s social care case management system that was flexible, adaptable and forward looking.

Mosaic’s digital case management system is easy for social workers to use and quickly takes them to where they need to be in the young person's care recording. It simplifies how they update and monitor pathways and can align the Authority’s data with data from other services to save time and manage risks. Mosaic’s online portal allows families to interact with the County Council helping to create a better user experience and enabling them to have more influence on their care plans.

Interoperability was a key requirement in the Council’s tender process. Conexes creates a safe, secure environment to share data between various systems and mobile apps to deliver an integrated approach to care. It will enable the Council to interface Mosaic with a number of internal and external systems.

Mosaic’s intuitive workflow means social workers are guided through the necessary processes, helping to ensure they are equipped to flag issues and make the right decisions for children at the right time. Social workers will also be able to get a joined-up view of each young person’s situation and their environment because Conexes will enable Mosaic to talk to other systems to pull together key information.

Once the system has gone live, the County Council’s Children’s Services Department will have a more modern and efficient case management system to support children and families.

David McKinney, Local Government Managing Director at Servelec said: “We’re delighted that Hampshire, one of the biggest local authorities in the country, has put its trust in Servelec as its partner of choice for children’s social care case management. Mosaic’s workflow increases efficiency and gives social care professionals the time and information they need to achieve more positive outcomes for children. With the addition of Conexes to enable its systems to talk to each other, Hampshire is well equipped to support its teams and the people using its services. We look forward to working with the County Council over the coming months as we partner to deliver on its digital transformation ambitions.”

Implementation is currently underway, and the system is due to go live in November 2021.

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