The importance of public facing portals - what we've learnt from our customers
Evidence suggests the pandemic has led to an increased risk of abuse, neglect and domestic violence, plus extra concern about vulnerable adults who are more at risk due to their social isolation. But supporting vulnerable people with restrictions and less resource is a real challenge; your social workers can’t be everywhere at once. Public facing portals that integrate with case management systems such as Mosaic allow anybody to submit safeguarding information about a person online. In this webinar we'll discuss how councils are able to use web portals to help identify unseen issues and manage demand more effectively using this highly available and highly accessible digital channel.