Interoperability changed our care pathways – Dundee Council’s digital case management journey

Servelec’s Mosaic software has helped Dundee Council to understand the needs of its service users and manage them better, bringing staff a single, digital view of each case.

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Mosaic from Servelec has been a vehicle for change for Dundee City Council, delivering a shift in the way services are brought to Dundee’s citizens – joining records together for Digital Care.

Dundee City Council replaced its legacy in-house system with Servelec’s case management system, Mosaic, across Children’s, Adults, Finance, Criminal Justice and Education Services.

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